Last updated: 1 January 2026
EuroFinancials Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you use our website, trading platforms and services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity data: Full name, date of birth, nationality, gender, and copies of identification documents (passport, driving licence, national ID)
- Contact data: Email address, telephone number, residential address
- Financial data: Bank account details, payment card information, source of funds, annual income, net worth, and investment experience
- Trading data: Account balances, trading history, positions, orders, and transaction records
- Technical data: IP address, browser type and version, device information, operating system, time zone, and login data
- Usage data: Pages visited, features used, clicks, navigation paths, and session duration
- Communication data: Records of correspondence with our support team via email, live chat, or telephone
2. How We Collect Your Data
We collect personal data through the following means:
- Account registration and application forms
- Identity verification (KYC) processes
- Trading activity on our platforms
- Communication with our support and sales teams
- Cookies and similar tracking technologies on our website
- Third-party identity verification services
3. How We Use Your Data
We use your personal data for the following purposes:
- To open and manage your trading account
- To verify your identity and comply with anti-money laundering (AML) regulations
- To process deposits, withdrawals and other financial transactions
- To provide and improve our trading platforms and services
- To communicate with you about your account, transactions and services
- To send you market analysis, educational content and promotional materials (with your consent)
- To monitor trading activity for fraud prevention and risk management
- To comply with legal and regulatory obligations
- To resolve disputes and enforce our terms and conditions
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to perform our contract with you (account management, trade execution, payments)
- Legal obligation: Processing required to comply with regulatory requirements (KYC, AML, tax reporting)
- Legitimate interests: Processing for fraud prevention, security, service improvement, and direct marketing to existing clients
- Consent: Where you have given explicit consent for specific processing (marketing communications, cookies)
5. Data Sharing
We may share your personal data with:
- Regulatory authorities (FCA, HMRC, and other competent authorities) as required by law
- Payment processors and banking partners to facilitate transactions
- Identity verification and fraud prevention service providers
- Technology service providers who support our platform infrastructure
- Professional advisers (auditors, lawyers, accountants) for compliance purposes
We do not sell your personal data to third parties. All third-party service providers are bound by data processing agreements that ensure the security and confidentiality of your data.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting or reporting requirements. Typically, client records are retained for a minimum of 5 years after the end of our business relationship, in compliance with FCA requirements.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for all data transmission
- Two-factor authentication for account access
- Encrypted data storage with access controls
- Regular security audits and penetration testing
- Staff training on data protection and security procedures
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your data (subject to legal retention requirements)
- Right to restriction: Request that we limit how we use your data
- Right to portability: Request a machine-readable copy of your data
- Right to object: Object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
9. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. For full details, please refer to our Cookie Policy.
10. International Transfers
Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
Data Protection Officer
EuroFinancials Ltd
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data rights have been violated.