Quick answers to the most common questions about trading with EuroFinancials.
Getting Started
Account & Registration
How do I open a trading account?
Opening an account is simple and takes just a few minutes. Click the "Open Account" button, fill in your personal details, verify your identity with a valid ID and proof of address, and fund your account. Once verified, you can start trading immediately. You can also open a free demo account with no verification required.
What documents do I need to verify my account?
You will need to provide a valid government-issued photo ID (passport, driving licence, or national ID card) and a proof of address document dated within the last 3 months (utility bill, bank statement, or council tax bill). Documents can be uploaded directly through your client portal.
What is the minimum deposit?
The minimum deposit depends on your account type. Standard accounts require a minimum of £100, Pro accounts require £1,000, and VIP accounts require £25,000. Demo accounts are completely free with no deposit needed. Visit our Account Types page for full details.
Can I have multiple trading accounts?
Yes, you can open multiple trading accounts under the same client profile. This allows you to use different account types, strategies, or base currencies. Each account can be managed independently through your client portal.
Money
Deposits & Withdrawals
What deposit methods are available?
We accept bank transfers, credit/debit cards (Visa, Mastercard), and e-wallets (Skrill, Neteller). UK clients can also use Faster Payments for near-instant bank transfers. There are no deposit fees charged by EuroFinancials, though your payment provider may apply their own charges.
How long do withdrawals take?
Withdrawal requests are processed within one business day. Card withdrawals typically appear within 3-5 business days, bank transfers within 1-3 business days, and e-wallet withdrawals are usually processed within 24 hours. One free withdrawal per month is included; subsequent bank transfer withdrawals incur a £5 fee.
Are there any hidden fees?
No. We are fully transparent about all our costs. You can view our complete fee schedule on the Spreads & Fees page. The main trading costs are the spread (and commission on Pro/VIP accounts). An inactivity fee of £10/month applies only after 12 consecutive months of no trading activity.
Trading
Trading Questions
What instruments can I trade?
EuroFinancials offers 500+ instruments including 50+ forex pairs (major, minor, exotic), global indices (FTSE 100, S&P 500, DAX 40, etc.), commodities (gold, silver, oil, natural gas), share CFDs (UK, US, European stocks), and ETF CFDs. All instruments are available from a single trading account.
What is the maximum leverage available?
In compliance with FCA regulations, maximum leverage for retail clients is: 1:30 for major forex pairs, 1:20 for minor forex pairs and major indices and gold, 1:10 for other commodities and minor indices, and 1:5 for individual share CFDs. Professional clients may qualify for higher leverage.
What are the trading hours?
Forex markets are open 24 hours a day, 5 days a week — from Sunday 22:00 GMT to Friday 22:00 GMT. Index and commodity CFDs have specific trading hours that vary by instrument. Share CFDs follow the exchange hours of the underlying stock market. Full trading hours are available in your trading platform.
Do you offer swap-free (Islamic) accounts?
Yes, we offer swap-free accounts for clients who require them for religious reasons. Swap-free accounts do not incur overnight interest charges but may have a small administration fee for positions held beyond a certain number of days. Contact our support team to enable this feature on your account.
What happens if my account reaches the margin call level?
When your margin level drops below 100%, you will receive a margin call notification. If your margin level continues to fall and reaches the 50% stop-out level, your positions will be automatically closed starting with the most loss-making position. Retail clients have negative balance protection, meaning you cannot lose more than your account balance.
Platforms
Platform Questions
Which trading platform should I choose?
We offer MetaTrader 4 (MT4), MetaTrader 5 (MT5), and WebTrader. MT4 is ideal for forex-focused traders and those who use Expert Advisors. MT5 offers more features including additional timeframes, order types, and an economic calendar. WebTrader is perfect if you prefer browser-based trading with no downloads. Visit our Platforms page for a detailed comparison.
Can I use Expert Advisors (EAs) and automated trading?
Yes, both MT4 and MT5 support Expert Advisors for fully automated trading. You can create your own EAs using MQL4/MQL5 or install third-party EAs. We also offer free VPS hosting for Pro and VIP account holders to ensure your EAs run 24/5 without interruption.
Is there a mobile trading app?
Yes, MT4 and MT5 mobile apps are available for both iOS and Android devices. You can download them from the App Store or Google Play. The mobile apps offer full trading functionality including charting, order placement, and account management on the go.
Still Have Questions?
Our support team is here to help. Reach out via live chat, email, or phone during market hours.